The features we offer.
We to the services provided to assist users in
resolving technical issues with hardware, software, networks, or other IT
systems. This service can be offered monthly maintenance contract or by support
ticket.
Types of IT Technical Support
Tiered Support Structure
- Tier 1 (Frontline Support): Handles basic
issues like password resets, troubleshooting user errors, or simple
configuration problems.
- Tier 2 (Advanced Support): Deals with more
complex issues requiring deeper technical knowledge, such as software bugs or
hardware malfunctions.
- Tier 3 (Expert Support): Focuses on specialized problems.
On-Site Support
- Involves physical visits to a location for troubleshooting hardware, installing equipment, or managing on-premises IT infrastructure.
Remote Support
- Resolves issues over the internet or phone using remote access tools to control devices, diagnose, and fix problems without being physically present.
Common Areas of IT Technical Support
Hardware Troubleshooting
- Diagnosing and repairing desktops, laptops, printers, servers, and network devices.
Software Support
- Installing, configuring, and updating
applications or operating systems.
- Resolving software compatibility issues.
Networking Issues
- Troubleshooting internet connectivity, routers, switches, and VPN configurations.
Cybersecurity Support
- Assisting with malware removal, firewall settings, and secure access controls.
Backup and Recovery
- Restoring lost or corrupted data.
- Ensuring proper backup procedures are in place.
Cloud Support
- Helping users navigate cloud platforms
like AWS, Azure, or Google Cloud.
- Addressing issues with cloud storage, SaaS applications, or migrations.
